Materials/Instructors
If you need experienced instructors, top-quality participant manuals, or both, we have the resources to ensure an excellent training event. During our thirty years in the field, we've built a suite of classroom courses that focus on active learning and practical skills development. Trainees gain real-world competencies and improved motivation to help them do better with the "people" aspect of their jobs.
Our Instructors
Our trainers know how to engage trainees (even reluctant ones) and quickly build a positive learning climate. We focus on the actual skills people need to relate and work more effectively with clients, co-workers and team leaders in complex and challenging work settings. Our instructors consistently receive ratings of 90% or better from participants.
Our Materials
Packed with examples, case studies, exercises and up-to-date information, our participant training manuals will delight any experienced soft skills instructor. Everything needed for a great classroom course is included between the covers of these high-quality course designs. The learning activities lend themselves to classes of any size, and can be easily adapted on-the-fly to customize them for groups with particular learning needs. Attention has been given to detail too - you won't find errors, gaps or shoddy writing in these materials. Please note: strict copyright provisions apply. Fees are for the use of the materials one time only, for the purpose of delivering training.
Choose from our fifteen most popular courses:
- Building Team Strength and Spirit - 1 day
- Communication Skills - 1 day
- Conflict Management - 1 day
- Editing and Proofreading Like a Pro - 1 day
- Instructional Design Fundamentals - 2 days
- Leadership - 1 day
- Managing in a Unionized Environment - 2 days
- Meeting Skills - 1 day
- Presentation Skills - 2 days
- Problem Solving and Decision Making - 1 day
- Skills for New Managers - 2 days
- Stress Management - 1 day
- Technical Writing Skills - 2 days
- Time Management - 1 day
- Writing Skills Refresher - 2 days
Pricing available upon request
Telephone: 613.730.0882
E-mail: info@thelearningdomain.com
Writing
Skills Refresher
This workshop will provide new tools and skills for people who need to:
- communicate effectively
and concisely in writing
- analyze the needs
and expectations of the reading audience
- select a tone and
style to appeal to the reader
- focus their readers
on action, facts and results
- meet today's standards
for style, format and correctness.
Building
Team Strength and Spirit
Participants will learn practical techniques to:
- help staff teams
work together and complement each other
- overcome team problems
such as conflict, competitiveness and lack of momentum
- encourage a healthy blending of fun with hard work.
Time
Management
This practical course will help you:
- assess how you
manage your time
- set meaningful
goals and priorities
- deal with interruptions,
crises, and procrastination
- reclaim lost time
and put it to effective use
- develop your own personalized time management system.
Leadership
Participants will develop new skills and knowledge to:
- identify a leadership
style to suit their own goals and work environment
- use techniques
to motivate and inspire their work teams
- apply positive
coaching and mentoring techniques
- delegate creatively for positive team results.
Skills
for New Managers
This course will help new supervisors develop practical techniques to:
- make the transition
from "one of the gang" to supervisor
- set goals and objectives
to improve performance and productivity
- give staff members
direction and feedback positively
- handle performance problems and discipline situations.
Managing
in a Unionized Environment
People who manage unionized staff will learn to:
- recognize and apply
the key elements in the collective agreement
- defuse disagreements
and problems to head off needless conflicts
- skillfully handle
meetings and discussions with union representatives and employees
- deal with complaints and grievances effectively.
Meeting
Skills
Participants will develop the skills and knowledge to:
- determine when
to call a meeting and what type of decision-making process to use
- plan and prepare
for productive meetings
- conduct successful
meetings and follow up afterward
- manage problem behaviours and intervene at key points during meetings.
Managing
Conflict
Participants will develop practical strategies to:
- understand the
true nature and effects of conflict
- assess their own
conflict management style and the strengths and challenges it offers
- practice techniques
for resolution: feedback; DESC scripts and neutral language
- gain practical experience with the five-step process for conflict resolution.
Communication
Skills
Participants will develop practical strategies to:
- recognize how perception
affects communication
- listen with skill
and common sense
- give and receive
feedback
- recognize and solve communication problems.
Instructional
Design Fundamentals
Participants will develop the skills and knowledge to:
- work within the
framework of Instructional Design (SAT, SCORM, etc.)
- create and implement
an effective curriculum design blueprint
- select an Instructional
Design strategy and adapt it to their training environment
- ensure the sustainability and preservation of the finished design.
Technical
Writing Skills
Participants will develop practical knowledge and techniques to:
- analyze the needs,
and expectations of the technical reading audience
- recognize the importance
of developing, maintaining and adhering to templates
- manage the life
cycle of technical documents: planning, writing, delivery and archiving
- use plain-writing, layout techniques and visuals to best effect.
Stress
Management
Participants will develop practical strategies to:
- recognize the effects
of stress: physical, behavioural, and emotional
- take charge of
stress through self-assessment, and by using proven techniques and processes
- practice with fifty
stress relief techniques and apply them to real situations
- become familiar with emergency stress-busting strategies that really work.
Problem
Solving and Decision Making
Participants will develop new knowledge and skills to:
- assess their attitudes
and beliefs about problems, and recognize six common pitfalls
- explore the strengths
and limitations of the structured approach
- work with six types
of decision-making aids in realistic exercise situations
- experiment with a toolbox of techniques: SWOT, mind mapping, brainstorming, force field, and fishbone diagramming.
Presentation
Skills
This practical course will help participants develop the new skills and
knowledge to:
- plan, organize
and rehearse their material and delivery techniques
- overcome anxiety
and jitters, and learn how to handle unexpected problems and difficulties
- read an audience
and use techniques to win their interest and approval
- handle special situations: introducing and thanking a speaker; Q&As, hostile audiences, and more.
Editing
and Proofreading Like a Pro
This hands-on workshop will show participants how to:
- use professional
techniques for spotting and correcting errors, glitches and inconsistencies
- cut through wordy,
meaningless prose to make messages clear and compelling
- restructure documents
to focus attention on key points and meanings
- make all kinds of written messages clear, interesting and appealing.
